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Returns.

  • BB Cream shop offers the buyer the right to return the products delivered, within a period of 14 days without reason.
  • The return period starts from the date of delivery. If the products are not returned within this period the purchase is a fact.
  • You must return the products within 14 days accompanied by a completed revocation form. For more information, please click here to read about the right of revocation at BB Cream Shop. 
  • Returns shall only be considered if the order is received in an unused, intact condition in the original packaging, with the cellophane or seal unopened. To avoid poor sales we offer the chance to request samples of BB Creams first. 
  • If case of any confusion about the return, the buyer must to prove that the products have been returned on time. This is possible through a consignment note.
  • The direct costs incurred of returning products are at the expense of the purchaser. 
  • Upon receipt of the returned products, you will receive a conformation from us, after which the amount including delivery costs will be reimbursed to the bank account number you have provided us with. 
 

Received the wrong BB Cream or product?

BB Cream Shop always aims to process orders in the best possible way so that you always have the correct products with you, quickly.
Unfortunately, errors can sometimes be made and the wrong BB Cream or the wrong color could be sent.
If you have received a wrong product, we request you to do the following:
  1. Send an email to customerservice@bbcreamshop.eu stating, 
          - Your name
          - The order number. This is located on the upper right corner of the packing slip
          - Your customer number, also located on the upper right corner of the packing slip 
          - Explanation/reason about the wrong product received

 After your email is received, we will confirm this by email and will send you within three days the right
 product including a return label which you can return the wrong product.  


 

Any questions?

Should you have any questions, please don’t hesitate to contact us:

Contact formcustomerservice@bbcreamshop.euLive chatFacebook+31 23 55 54 034Twitter

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Ordering on BB Cream Shop
  • 100% Original Product guarantee
  • Reliable: Webshop Keurmerk (Certification)
  • Free product with every order
  • Secure online payments
  • Low shipping costs
  • Free shipping on orders over € 100
  • Delivery within 3-7 work days
  • Daily reached on +31235554034 from 9am till 10pm
What customers think
nl Sanaa about @ 21/04/2017 11:00
Heerlijke zacht en zuinig in gebruik
Echt lekkere ding
nl Sanaa about @ 21/04/2017 10:56
❤️
nl Sanaa about @ 21/04/2017 10:55
Ik heb droge en snel trekkerige huid door mijn overgang. In mijn gezicht zag ik veel kleine rimpels.Ik zit er als een hele oude vrouw. Ik heb ruim 1,5 jaar Clarins voor very dry skin gebruikt. Het he...
nl Grace about Vanedo Beauty Friends Sheet Masks Aloë @ 20/04/2017 14:31
De aloe vera is erg prettig en verkoelend voor mijn gecombineerde huid.
nl Grace about @ 20/04/2017 14:29
Helaas is deze toner te sterk voor mij. Ik heb een droog/vette huid en hij laat mijn wangen rood achter. Minder prettig.
nl Sanaa about @ 21/04/2017 11:00
Heerlijke zacht en zuinig in gebruik
Echt lekkere ding
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